Terms of SERVICE
TERMS OF SERVICE
Last Updated: December 1, 2022
IMPORTANT NOTICE FOR RESIDENTS IN THE UNITED STATES AND CANADA ONLY: THIS AGREEMENT IS SUBJECT TO BINDING ARBITRATION AND A WAIVER OF CLASS ACTION RIGHTS AS DETAILED BELOW.
1. SCOPE OF AGREEMENT
Please read these Terms of Service ( “Terms”) carefully before using https://www.hot8yoga.com/ or other websites (together, “the Site”) operated by Hot 8 Yoga, LLC (“Hot 8 Yoga,” “Hot 8,” “us”, “we”, or “our”), our mobile applications (“Apps”), services provided at our studios, and any other services that we provide that link to these Terms (the Site, Apps, and other services, collectively, the “Services”).
By accessing or using the Services in any manner, including, but not limited to, visiting or browsing the Site, downloading the App(s), or contributing content or other materials to the Site or on or via the App(s), you agree to be bound by the Terms of Service. You are only authorized to use the Services if you agree to abide by all applicable laws and to the Terms of Service. Please read the Terms of Service carefully and save it. If you do not agree with it, you should leave the Site or App and discontinue use of the Services immediately.
3. ACCESSING THE SERVICES AND ACCOUNT SECURITY
To access the Services, you may be asked to provide certain details or other information. It is a condition of your use of the Services that all the information you provide to us is correct, current and complete. You agree that your failure to provide complete and accurate information may result in the termination of your access to the Services.
By using this site, you represent that you are at least the age of majority in your jurisdiction of residence, or that you are the age of majority in your jurisdiction of residence and you have given us your consent to allow any of your minor dependents to use the Service. By using the Services, you represent that you are over 16 years of age, and, if between the ages of 16 and 18, your parent or guardian has consented to the Terms of Service and your use of the Services.
From time to time, we may restrict access to some or all parts of the Services, including studio classes, the Site, and App(s).
In order to access some Services available on the Site and App(s), you will have to create an account. You may not use another person’s account. You agree that you are solely responsible for the activity that occurs on your account. You agree to keep your account password secure and confidential. You agree to notify us immediately of any breach of security or unauthorized use of your account.
4. PROHIBITED USES
You may use the Services only for lawful purposes and in accordance with these Terms. You agree not to use the Services:
- For any unlawful purposes, or that could violate any applicable federal, state, local, or international law or regulation;
- To engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as determined by us, may harm us or other persons using the Services or expose them to liability.
Additionally, you agree not to:
- Use the Services for any commercial purpose;
- Use the Services in any manner that could disable, overburden, damage, or impair the Site or mobile app or any other party’s use of the Services;
- Use any robot, spider or other automated device, process, or means to access the Service for any purpose;
- Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful;
- Use the Services to distribute unsolicited promotional or commercial content, or solicit other persons using the Services for commercial purposes;
- Otherwise attempt to interfere with the proper working of the Service.
5. STUDIO POLICIES, RULES, AND REGULATIONS
CANCELLATIONS: YOU MUST CANCEL CLASS 2 HOURS IN ADVANCE OR YOU WILL BE DEDUCTED THAT CLASS. This includes switching time slots within the 2-hour late cancellation window. You may cancel class through our online system only.
RESERVATIONS: YOU MUST BE PHYSICALLY PRESENT 5 MINUTES PRIOR TO THE START OF YOUR SCHEDULED CLASS OR YOUR SPOT MAY BE GIVEN TO A WAITLISTED CLIENT.
MEMBERSHIP PACKAGES: Hot 8 Yoga reserves the right to charge a penalty fee for either a late cancellation or an absence should the customer cancel their reservation within the 2-hour late cancellation window.
NON-RECORDING OF LIVE STUDIO/ONLINE CLASSES AGREEMENT: You acknowledge and agree that any type of recording or transmission (video, audio, still photography, streaming, social media posting, etc.) of any Hot 8 classes or activities, whether in person or online, is strictly prohibited without the prior written consent of an authorized corporate officer of Hot 8 Yoga. This includes even temporary recording/transmission via services such as SnapChat, Facebook, or Instagram. For avoidance of doubt, individual Hot 8 instructors and locations are not authorized to provide such consent. You are, however, permitted to record and post lawful, non-offensive content related to your participation in a Hot 8 Yoga online or studio class before and/or after a class with the consent of each participant who is identified in your content.
Any violation of this policy is grounds for exclusion from participation in any Hot 8 activities. You further agree to indemnify, defend, and hold harmless Hot 8, its officers, directors, employees, agents, and instructors, from and against any claims, lawsuits or other actions, and all resulting loss, damage or cost of any kind (including reasonable attorneys’ fees), resulting from your violation of this policy.
PERSONAL BELONGINGS: You agree that we are in no way responsible for the safekeeping of your personal belongings while you are present in the studio. You assume all risk of loss for any of your personal belongings.
REFUND POLICY: Hot 8 Yoga has a no refund policy. As applicable, classes and membership packages are non-refundable. No exceptions.
Merchandise purchased in-studio or online from Hot 8 Yoga is non-refundable. Hot 8 Yoga does not accept exchanges in size, color, or any other variability. We encourage purchasers to try on merchandise before purchasing.
6. MOBILE SERVICES & MESSAGING AGREEMENT
Some of the Services may be available via your mobile phone, including but not limited to (i) the ability to book and/or purchase Hot 8 Yoga via your mobile phone, (ii) the ability to receive and reply to Hot 8 Yoga messages, (iii) the ability to browse Hot 8 Yoga from your mobile phone and (in) the ability to access certain Hot 8 Yoga features through a mobile application you have downloaded and installed on your mobile phone (collectively the “Mobile Services”). We do not charge for the Mobile Services. However, your carrier’s normal messaging, data and other rates and fees will still apply. You should check with your carrier to find out what plans are available and how much they cost. In addition, downloading, installing, or using certain Mobile Services may be prohibited or restricted by your carrier, and not all Mobile Services may work with all carriers or devices. Therefore, you should check with your carrier to find out if the Mobile Services are available for your mobile devices, and what restrictions, if any, may be applicable to your use of such Mobile Services.
MESSAGING AGREEMENT: You consent to sending and receiving SMS messages and or emails containing class confirmations, exclusive content, promotional offers, and other content to and from us. Message and data rates may apply. To opt out, you may reply STOP at any time. You understand and agree that text messages sent to your mobile phone/device may be generated using automated technology. Your consent to receive text messages is not required to make a purchase or attend any Hot 8 Facility.
7. TERMINATION & SURVIVAL
We may terminate your access to the Services at any time, in our sole discretion, without cause or notice. You may terminate your account or any membership that you have purchased (in accordance with the Membership Agreement Terms) either in person or by emailing our client experience team at firstname.lastname@example.org. We do not accept membership terminations over the phone. We may terminate your account or membership at any time, without warning, if you breach the Terms of Service. If we terminate your account or membership because you have breached the Terms of Service, you will not be entitled to a refund of any fees or for any unused portion of any membership packages or class packages.
The following provisions will survive termination of this Agreement: (1) Termination; Survival; (2) Assignment; (3) Intellectual Property Rights; (4) Legal Disputes and Arbitration Agreement for Users in the United States and Canada; (5) Governing Law; (6) Indemnity; (7) Limitation of Liability.
8. THIRD-PARTY SITES
Our Services may contain links to third-party sites that are not owned or controlled by us. We have no control over, assume no responsibility for, and do not endorse or verify the content, privacy policies, or practices of any third-party sites or services. We make no warranties or representations about the accuracy, completeness, or timeliness of any content posted on the Services by anyone other than us. We strongly advise you to read all third-party terms and conditions and privacy policies.
You may not assign or transfer this Agreement (or any of your rights or obligations under this Agreement) without prior written consent. Any attempted assignment or transfer without complying with the foregoing will be void. When permitted under the applicable law, we may freely assign or transfer this Agreement. This Agreement inures to the benefit of and is binding upon the parties and their respective legal representatives, successors, and assigns.
You acknowledge that Hot 8 Yoga charges fees for its services, and subject to the applicable law, Hot 8 Yoga reserves the right to change its fees from time to time at its discretion.
11. NON-HARASSMENT POLICY
Hot 8 disapproves of any unwelcome, inappropriate and/or offensive conduct by its personnel or its members. If you believe you have been subject to unwelcomed, inappropriate, and/or offensive conduct by any Hot 8 personnel, including while participating in a Hot 8 At-Home Individual or Group Class, at a Hot 8 studio, or any other Hot 8-related context, we encourage you to clearly and promptly tell the person engaging in the conduct that is unwelcomed and offensive (if you are comfortable doing so). We also ask that you promptly notify a member of our client experience team at email@example.com
When making a report or complaint, we strongly recommend that you provide as much specific information as possible in writing, including the following regarding each alleged incident: date, time, place (specify studio location or time/type of virtual class), names of any witnesses, what was said or done, and any other relevant surrounding facts/circumstances.
Hot 8 will strive to appropriately investigate any reported incidents and seek to provide due process for all parties. Hot 8 responsive actions, however, cannot be known in advance, since they will vary depending upon the nature of the allegations. Hot 8 strives to maintain confidentiality throughout the investigative process to the extent practicable. However, our duty to investigate and take corrective action as appropriate may require the disclosure of certain information, and therefore confidentiality cannot be guaranteed.
Any disputes or complaints not resolved via this complaint process will be subject to the Arbitration of Disputes Agreement below.
12. ARBITRATION OF DISPUTES AGREEMENT
Please Read the Following Carefully – It May Significantly Affect Your Legal Rights, Including Your Right to File a Lawsuit in Court
Initial Dispute Resolution. We are available by email at firstname.lastname@example.org to address any concerns you may have regarding your use of the Services. Most concerns may be quickly resolved in this manner. You and Hot 8 Yoga agree to use best efforts to settle any dispute, claim, question, or disagreement directly through consultation and good faith negotiations which shall be a precondition to either party initiating a lawsuit or arbitration.
Agreement to Binding Arbitration. If you and Hot 8 do not reach an agreed upon solution within a period of thirty (30) days from the time informal dispute resolution is pursued pursuant to the immediately preceding paragraph, then either party may initiate binding arbitration. All claims arising out of or relating to your use of the Services (including the formation, performance and breach of arbitration agreement), your and our relationship and/or your use of the Services shall be finally settled by binding arbitration administered by the American Arbitration Association (“AAA”) Employment Arbitration Rules and Mediation Procedure (“AAA Rules”), excluding any rules or procedures governing or permitting class actions.
Each party will have the right to use legal counsel in connection with arbitration at its own expense. You and Hot 8 shall select a single neutral arbitrator in accordance with the AAA Rules. The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability or formation of this arbitration agreement, including, but not limited to, any claim that all or any part of this Agreement is void or voidable. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator’s award shall be in writing and provide a statement of the essential findings and conclusions, shall be binding on you and us and may be entered as a judgment in any court of competent jurisdiction. The interpretation and enforcement of this arbitration agreement and all other agreements between you and Hot 8 shall be subject to the Federal Arbitration Act.
The current AAA rules governing the arbitration may be accessed at https://www.adr.org/Employment. Updated copies of the rules are available for review from the AAA’s website (www.adr.org).
If you initiate arbitration, to the extent the filing fee for the arbitration exceeds Two Hundred and Fifty U.S. Dollars ($250.00), Hot 8 will pay the additional cost. Updated copies of the rules are available for review from the AAA’s website (www.adr.org). If Hot 8 is required to pay the additional cost of the filing fees, you should submit a request for payment of fees to AAA along with your form for initiating the arbitration, and Hot 8 will arrange to pay all necessary fees directly to AAA. Hot 8 will also be responsible for paying all other arbitration costs arising in connection with the arbitration, other than costs incurred by you for legal counsel, travel and other out-of-pocket costs and expenses not constituting fees or amounts payable to AAA. You will not be required to pay fees and costs incurred by us if you do not prevail in arbitration.
You and Hot 8 understand that, absent this mandatory provision, you and Hot 8 would have the right to sue in court and have a jury trial. You and Hot 8 further understand that the right to discovery may be more limited in arbitration than in court.
Class Action and Class Arbitration Waiver. You and Hot 8 each further agree that any arbitration shall be conducted in our respective individual capacities only and not as a class, collective, or representative (“Class”) action, and you and Hot 8 each expressly waive our respective right to file a Class action or seek relief on a Class basis. If any court or arbitrator determines that the class action waiver set forth in this paragraph is void or unenforceable for any reason or that an arbitration can proceed on a Class basis, then the arbitration provision set forth above shall be deemed null and void in its entirety and you and Hot 8 shall be deemed to have not agreed to arbitrate disputes.
Exception – California Private Attorneys General Act (PAGA) Action. Notwithstanding your and our agreement to resolve all disputes through arbitration, either you or we may seek relief in a court of law for a claim arising under California’s Private Attorneys General Act.
Exception – Small Claims Court Claims. Notwithstanding your and Hot 8 agreement to resolve all disputes through arbitration, either you or Hot 8 may seek relief in a small claims court for disputes or claims within the scope of that court’s jurisdiction.
Exclusive Venue for Litigation and Governing Law. To the extent that the arbitration provisions set forth above do not apply or if you have opted out of arbitration, you and Hot 8 expressly consent that any litigation between you and us shall be filed exclusively in state or federal courts located in and governed by the laws of the State in which the dispute arose (except for small claims court actions which may be brought in the county where you reside) or, if in connection with Hot 8 On Demand, the state in which the class was taught, without giving effect to any principles of conflicts of law. In the event of litigation, you and Hot 8 agree to waive, to the maximum extent permitted by law, any right to a jury trial, except where a jury trial waiver is not permissible under applicable law.
13. INTELLECTUAL PROPERTY RIGHTS
The content on the Site and mobile apps, including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos interactive features and the like (“Content”) and the trademarks, service marks and logos contained therein (“Marks”), are owned by or licensed to Hot 8 Yoga, subject to copyright and other intellectual property rights under the law. Content on the website is provided to you as is for your information and personal use only and may not be downloaded, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. We reserve all rights not expressly granted in and to the website and the Content. You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information about the website or services provided by you to Company are non-confidential and shall become the sole property of Hot 8 Yoga.
You agree to not engage in the use, copying, or distribution of any of the Content other than expressly permitted herein. You agree not to circumvent, disable or otherwise interfere with security-related features of the website or features that prevent or restrict use or copying of any Content or enforce limitations on use of the website or the Content therein.
14. ENTIRE AGREEMENT & NO WAIVER
No waiver of any term of the Terms of Service shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under the Terms of Service shall not constitute a waiver of such right or provision.
15. SERVICES INTERRUPTIONS
Our Services may be suspended temporarily or permanently without notice to you for security purposes, maintenance or repair, system failures, or other similar circumstances (collectively, “Service Interruptions”). You acknowledge and agree that you are not entitled to a refund or rebate related to such Service Interruptions.
You agree to release, indemnify, and defend Hot 8 Yoga, LLC and any subsidiaries, affiliates, related companies, suppliers, licensors and partners, and the officers, directors, employees, agents and representatives of each (the “Hot 8 Yoga Entities”) from all third-party claims and costs (including reasonable attorneys’ fees) arising out of or related to: (1) your use of the Services; (2) your conduct or interactions with other users of the Services; (3) your breach of this Agreement. We will notify you promptly of any such claim and will provide you (at your expense) with reasonable assistance in defending the claim. You will allow us to participate in the defense and will not settle any such claim without our prior written consent. We reserve the right, at our own expense, to assume the exclusive defense of any matter otherwise subject to indemnification by you. In that event, you will have no further obligation to defend us in that matter.
17. LIMITATION OF LIABILITY
PLEASE READ THIS SECTION CAREFULLY SINCE IT LIMITS THE LIABILITY OF THE HOT 8 YOGA ENTITIES TO YOU.
- By agreeing to this Agreement, enrolling online, and/or attending classes, events, activities, and other programs of Hot 8 Yoga’s, whether online or in a Hot 8 Yoga facility or using Hot 8 Yoga equipment, and/or by using the Services, you hereby acknowledge and agree on behalf of yourself, your heirs, personal representatives and/or assigns (collectively, “you” and/or “yourself”), that (a) there are certain inherent risks and dangers in the strenuous nature of Hot 8 Yoga services and workout program; (b) you have voluntarily chosen to participate in an intense physical exercise program; (c) you understand that Hot 8 Yoga strongly recommends that you consult with a licensed physician prior to commencing any classes; (d) you have been fully informed of the strenuous nature of this exercise program and the possibility of adverse physiological occurrences including, but not limited to: abnormal blood pressure, fainting, heart attack or death; and (e) you assume all risk for your health and well-being, and fully release and hold harmless for any responsibility, cost or damages the Hot 8 Yoga Entities, its instructors, members and employees for any injury, harm or loss you may suffer, including death, as a result of participation in any Hot 8 Yoga activities.
- If you are enrolling a minor (an individual who is not the age of majority in their jurisdiction of residence), the above release applies equally to said minor. No one under 15 years of age may participate. A minor 15-18 years of age may participate only with a parent or legal guardian present.
- We are providing the services, including the site and mobile apps, on as “as is” and “as available” basis, without warranty of any kind, express or implied.
- We make no promises with respect to, and expressly disclaim all liability for: (1) products, services, information, programming, and/or anything else provided by a third party that is accessible to you through the Services; or (2) the quality or conduct of any third party you encounter in connection with your use of the Services.
- You agree that to the maximum extent permitted by law, Hot 8 Yoga Entities will not be liable to you under any theory of liability. Without limiting the foregoing, you agree that, to the maximum extent permitted by law, Hot 8 Yoga Entities will not be liable for any indirect, incidental, consequential, special, or exemplary damages, loss of profits, business interruption, reputational harm, or loss of data (even if foreseeable) arising out of or in any way connected with your use of, or inability to use, the Services.
- Your sole remedy for dissatisfaction with the Services is to cease use of the Services
- Without limiting the foregoing, Hot 8 Yoga Entities’ maximum aggregate liability to you for losses or damages that you suffer in connection with the services is limited to the amount paid to use in connection with the services in the twelve (12) months prior to the action giving rise to liability.
- Some jurisdictions do not allow limitations on implied warranties or exclusions of liability for certain types of damages. As a result, the above limitations and exclusions may not apply to you in whole or in part
SPECIAL LIMITATION OF LIABILITY DURING THE COVID-19 PANDEMIC AND OTHER POTENTIAL DISEASE STRAINS AND/OR ALLERGIC REACTIONS
Hot 8 takes the spread of any disease including but not limited to the coronavirus pandemic very seriously and has put in place preventative measures to help reduce the spread of disease including COVID-19; however, Hot 8 cannot guarantee that you, your family, or your guests will not become infected with COVID-19 or any other disease strains and/or allergic reactions. It is possible that attending classes, events and activities at Hot 8 may place you in close physical contact with other members, attendees and staff and could increase the risk that you, your family members, and/or your guests contract COVID-19 or other disease strains and/or allergic reaction. You acknowledge the contagious nature of COVID-19 and many other diseases strains and voluntarily assume the risk that you, your family members and/or your guests may be exposed to or infected by COVID-19 or other disease strains that is transmissible from close contact with others at Hot 8 studio or surfaces they have contacted and that such exposure or infection could result in personal injury, illness, permanent disability, and death. You understand the risk of becoming exposed to or infected by COVID-19 or other disease that is transmissible from close contact with others or surfaces they have contacted at Hot 8 may result from the actions, omissions, or negligence of yourself or others, including, but not limited to, Hot 8 employees, members, and attendees.
By signing this document, enrolling online, and/or attending in person classes, events, activities, and other programs and/or entering the Hot 8 studio facilities and using equipment, you voluntarily agree, on behalf of yourself, your heirs, personal representatives and/or assigns, and any minor child you may enroll: (a) to assume all of the foregoing risks and accept sole responsibility for any injury, illness, damage, loss, claim, liability, or expense, of any kind (including, but not limited to, personal injury, disability, and death) that may occur to you or your family members in connection with attendance at Hot 8 or as a result of participation in Hot 8 programs (“Claims”); and (b) covenant not to sue, Hot 8 its instructors, clients, and employees, from the Claims, including all liabilities, claims, actions, damages, costs or expenses of any kind arising out of or relating thereto, based on the actions, omissions, or negligence of Hot 8’s, its instructors, members, and employees, whether a COVID-19 infection or infection from another disease occurs before, during, or after attending Hot 8 studio facilities or participating in any Hot 8 program.
You hereby acknowledge that you have been examined by a licensed physician in the past 6 months and have been found to be in good health and have no disability, impairment, injury, disease or ailment preventing you from engaging in active or passive exercise in the heat or otherwise or which would cause increased risk or injury or adverse health consequences as a result of use of the Hot 8 Yoga Facility. In the event you are pregnant, you have a duty to not attend a Hot 8 Facility until you have discussed the risks with your obstetrician and you will follow your doctors recommendations and will not hold Hot 8 responsible for any injuries to yourself or your fetus caused in whole or in part by your failure to follow your doctors recommendations.
In addition, by entering any Hot 8 facility, you acknowledge that you do not have COVID-19, that you have not been exposed to anyone with Covid-19 in the past 14 days and you not experiencing any Covid-19 symptoms including but not limited to cough, shortness of breath or fever. You certify that you have a duty not to come to a Hot 8 Facility if you are experiencing any Covid-19 symptoms or other illness that could be transmitted from close contact with other people or from the touching of surfaces.
You hereby consent to a symptom and temperature check upon entering the studio and if determined to be ill shall promptly leave the Hot 8 facility and not return until you have been cleared of all illnesses by a physician. You hereby consent to medical treatment for emergencies that occur at a Hot 8 Yoga Facility, either during or are related to your participation in an activity where you are unable to consent to such treatment.
Los Angeles County discourages the practice of yoga in temperatures over 100 degrees.
18. SEVERABILITY AND WAIVER
A failure to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. If any provision of the Agreement is found by a court of competent jurisdiction to be unlawful, void or for any reason unenforceable then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any of the remaining provisions.
We may provide notifications to you as required or permitted by law via email to the primary email address associated with your account, mobile notification, hard copy or posting of such notice on our Services. Hot 8 Yoga is not responsible for any automatic filtering that you or your network provider may apply to such notifications.
In construing or interpreting the Terms of Service, headings are for convenience only, and not to be considered.
21. CONTACTING US
If you have any questions about the Terms of Service in relation to the Services, the Site, or App(s), please contact us at: email@example.com.